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Refund Policy

By purchasing a consultation or package from Keogh Contracting Consultant, you agree to this refund policy.

At Keogh Contracting Consultant, we strive to provide honest, helpful, and experience-based mechanical advice. Because our services are advisory and time-based, we maintain the following refund policy:

1. Consultation Fees Are Generally Non-Refundable

Once a phone, video, or written consultation has been delivered, the service is considered complete and non-refundable due to the time, knowledge, and support provided.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • You cancel a paid booking with at least 24 hours’ notice

  • A confirmed booking is missed by our team and not rescheduled

  • There is a duplicate payment

Refunds will not be issued for:

  • Change of mind after service has started

  • Dissatisfaction due to incorrect self-diagnosis or missing information provided by the customer

  • Advice that does not result in a fix due to circumstances outside our control

3. Late Cancellations or No-Shows

  • Cancellations made less than 24 hours before your scheduled session may not be eligible for a refund

  • If you miss a scheduled call without notice, no refund will be given

4. Rescheduling

  • We are happy to reschedule your appointment , free of charge, if you contact us at least 12 hours before your booking time.

5. How to Request a Refund

  • Please email:
    📧 keoghcontracting@gmail.com
    Include your full name, date of purchase, reason for the request, and your booking reference (if applicable). We aim to respond within 2 business days.

6. Refund Method

Approved refunds will be processed via the original payment method within 5–10 business days.We aim to respond within 2 business days.

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