Maintenance Plan Package
Keep your machines running smoothly — without the guesswork
Service Description
Ideal for equipment owners who want proactive, expert support. This package includes a 30-minute phone or video consultation where we’ll assess your machine(s) and tailor a maintenance or troubleshooting plan just for you. Covers up to 3 machines. ✔️ 30-minute phone or video consultation – Discuss condition, usage, and known issues across up to 3 machines – Share photos or videos during the session for better insight – Get real-time guidance tailored to your environment and equipment ✔️ Custom maintenance or diagnostic plan (1–3 machines) – Receive a written PDF or email plan with service intervals, part suggestions, and basic troubleshooting – Easy-to-follow layout — perfect for DIYers or those coordinating on-site work with others ✔️ 7 days of email Q&A – Unlimited email support for a full week following your consult – Ask clarifying questions, share new developments, or request a second opinion – All answers provided directly by Ben, based on real-world experience Can do inspections if in the area. What’s Not Included: - physical repairs - Emergency response or after-hours service - Parts or tools (you’ll be advised what to purchase) - Liability for work carried out by third parties based on advice given
Cancellation Policy
📋 Booking Policy – Remote Equipment Consulting with Ben Keogh We aim to provide flexible, reliable, and fair service for every client. Please review the following booking terms before scheduling your consultation. ✅ Booking Confirmation All consultations must be booked in advance through our online form or direct contact. Bookings are confirmed once payment is received. 💳 Payment Policy Payment is required in full at the time of booking to secure your appointment. Accepted payment methods: Bank transfer, PayPal, or Stripe (credit/debit card). 🔁 Rescheduling & Cancellations You may reschedule your appointment up to 24 hours before your scheduled time at no charge. Cancellations made more than 24 hours in advance are eligible for a full refund or credit. Cancellations made within 24 hours are non-refundable but may be rescheduled at our discretion. ⏱️ Late Starts & No-Shows If you are more than 10 minutes late, your session may be shortened to stay within the original time slot. If you miss your appointment without notice, the session will be marked as a no-show and no refund will be provided. We know that questions don’t always end when the call does. That’s why every Keogh Contracting Consultant package includes tailored follow-up support — so you’re not left guessing when it matters most. What’s Included: Standard Consult – 3 days of email or message support Follow up on advice, ask clarifying questions, or share updates related to your call. Maintenance Plan Package – 7 days of support Ask questions as you work through your custom maintenance or diagnostic plan. Perfect for checking steps, reviewing part choices, or getting a second opinion. Operator’s Support Bundle – Unlimited email support for active subscribers Reach out anytime during your subscription period for priority assistance, updates, or troubleshooting guidance. Outside of this window, continued support will require a new booking or upgrade. ⚠️ Disclaimer All advice is based on the information you provide and KCC'S professional experience. While every effort is made to provide accurate, helpful guidance, Ben is not liable for outcomes resulting from the implementation of remote advice. This service does not replace on-site inspection by a licensed technician.