Standard Consult – $89
30-min call + written action plan + 3-day follow-up support
Service Description
In-depth help for mechanical issues, breakdowns, or maintenance questions. This 30-minute call gives you time to go into more detail about a fault, upcoming service, or recurring issue. Ben will talk through your equipment’s history and current symptoms, explain your options, and recommend specific next steps or parts. Includes: - 30-minute phone or video consultation - Verbal walk-through and advice - Written summary report with key actions - 3 days of follow-up email support After your consultation, Ben provides three consecutive days of direct email or message support to help you implement the advice given, clarify steps, and answer any follow-up questions related to your session. ✅ What You Can Ask: Clarify steps discussed in the consult “When you said to check the fuel filter first, do I need to prime it again after?” Confirm parts or tools “Is this the right filter you mentioned? I found one at Bursons.” Send photos or updates for review “I pulled the panel off — does this look like the sensor you were referring to?” Minor updates or check-ins “I tried your suggestion, and it turned over but cut out again. What should I try next?” ❌ What’s Not Included: - Advice on new or unrelated machines not discussed during the consult - Full re-diagnosis of new or additional faults - Changes to formal documents (like Maintenance Plans) If a new issue arises or more time is needed, we’ll recommend a follow-up booking or upgrade to a package with ongoing support. ⏳ When Does the 3 Days Start? The support window begins the day after your consultation ends and runs for three calendar days. For example: Consult on Monday → Support runs Tuesday, Wednesday, and Thursday Perfect for: Troubleshooting a breakdown, planning a service, or understanding your options before calling in a mechanic.
Cancellation Policy
📋 Booking Policy – Remote Equipment Consulting with Ben Keogh We aim to provide flexible, reliable, and fair service for every client. Please review the following booking terms before scheduling your consultation. ✅ Booking Confirmation All consultations must be booked in advance through our online form or direct contact. Bookings are confirmed once payment is received. 💳 Payment Policy Payment is required in full at the time of booking to secure your appointment. Accepted payment methods: Bank transfer, PayPal, or Stripe (credit/debit card). 🔁 Rescheduling & Cancellations You may reschedule your appointment up to 24 hours before your scheduled time at no charge. Cancellations made more than 24 hours in advance are eligible for a full refund or credit. Cancellations made within 24 hours are non-refundable but may be rescheduled at our discretion. ⏱️ Late Starts & No-Shows If you are more than 10 minutes late, your session may be shortened to stay within the original time slot. If you miss your appointment without notice, the session will be marked as a no-show and no refund will be provided. We know that questions don’t always end when the call does. That’s why every Keogh Contracting Consultant package includes tailored follow-up support — so you’re not left guessing when it matters most. What’s Included: Standard Consult – 3 days of email or message support Follow up on advice, ask clarifying questions, or share updates related to your call. Maintenance Plan Package – 7 days of support Ask questions as you work through your custom maintenance or diagnostic plan. Perfect for checking steps, reviewing part choices, or getting a second opinion. Operator’s Support Bundle – Unlimited email support for active subscribers Reach out anytime during your subscription period for priority assistance, updates, or troubleshooting guidance. Outside of this window, continued support will require a new booking or upgrade. ⚠️ Disclaimer All advice is based on the information you provide and KCC'S professional experience. While every effort is made to provide accurate, helpful guidance, Ben is not liable for outcomes resulting from the implementation of remote advice. This service does not replace on-site inspection by a licensed technician.